Frequently Asked Questions
Everything you need to know about your Modern Mule experience.
What is the standard shipping timeframe?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns within 30 days of purchase. Simply visit our online portal to generate a prepaid shipping label. Items must be in their original, unworn condition with all tags attached.
Are your materials sustainably sourced?
At Modern Mule, we prioritize ethical fashion. Our footwear and accessories are crafted using premium vegan leathers and recycled textiles sourced from certified sustainable suppliers.
How do I find my perfect fit?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our mule styles to ensure maximum comfort and heel alignment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly to your doorstep.